At USA SELL PRO, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund according to the policy below.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
The item must be unused and in the same condition that you received it
The item must be in its original packaging
You must provide proof of purchase (order confirmation or receipt)
Items returned without prior approval may not be accepted.
If your return request is approved, we will provide instructions and the return address.
Our business information:
USA SELL PRO LLC
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
United States
Please do not send items back without contacting us first, as this may delay or cancel the return process.
To start a return request, please contact our support team:
Email: contact@usasellpro.com
Our support team will guide you through the return process and provide return instructions if your request is approved.
Please inspect your order upon delivery.
If you receive an item that is:
damaged
defective
incorrect
missing parts
please contact us within 48 hours of delivery.
To help us resolve the issue quickly, we may request:
photos of the product
photos of the packaging
order information
We will review the issue and arrange a replacement or refund when applicable.
Certain items cannot be returned, including:
used or worn items
items without original packaging
personalized or customized products
clearance or final sale items (if applicable)
If you are unsure whether your item is eligible for return, please contact us before sending it back.
If you would like to exchange an item for a different product, the fastest way is to:
Request a return for the original item
Once the return is approved, place a new order for the replacement item
This helps ensure faster processing.
Once we receive and inspect your returned item, we will notify you of the refund status.
If your refund is approved:
the refund will be issued to your original payment method
refunds are typically processed within 5–10 business days
Please note that your bank or credit card provider may take additional time to process and post the refund.
If you have not received your refund:
Check your bank account again
Contact your credit card company
Contact your bank
If you still have not received your refund after completing these steps, please contact us at:
Return shipping costs may be the responsibility of the customer unless:
the item is damaged
the item is defective
the wrong item was sent
In those cases, we will assist with the return process.
If you have any questions regarding returns or refunds, please contact us:
USA SELL PRO LLC
Email: contact@usasellpro.com
Service Area: United States